uK Family Mediation Service

Privacy Policy And GDPR Compliance

Freedom of Information request

Below we show you all of the data stored on our website. Select the data you wish the site owner to anonymise so it cannot be linked to your email address any longer.

It is the site’s owner responsibility to act upon your request. When your data is anonymised you will receive an email confirmation.

Requests Table & Rights of Data Subject

Right to Erasure Requests

  • The Data Subject (you) are able to submit a request to be erased from the site.
  • When a request is made, the Data Subject will receive an email confirmation to confirm the deletion request.
  • After email confirmation, the user request is added to the requests table for review by the Administrator.
  • If the Data Subject has content published on the site for any post types or comments, they will be added to this table. If they do not have any content, they will receive a confirmation of erasure request and be provided with a 6 digit Token for safekeeping after erasure in case of recover data needs.
  • The requests table allows the Administrator to reassign any content to another user or delete it.
  • In the event of comments, the Data Subject’s content would be made anonymous.
  • Admin can also manually add users to the erasure requests table with a manual email search.

Privacy Policy

We are committed to protecting and respecting privacy. Please read the following information carefully as it explains how we and the Mediators we work with will store, use and share personal information obtained in the course of providing our services to you. This policy covers the collection, processing and other use of personal data under the Data Protection Act 2018 (“DPA”) and the General Data Protection Regulations 2016 (“GDPR”).

The information we collect and process:

  1. We only retain relevant information needed for a case.
  2. Such information is held in our client database and our Mediators own records.
  3. All information gathered is considered relevant, adequate and limited to what is necessary.
  4. We may hold your details if a client or a third party refers to you in correspondence or communication relating to their mediation. The information we retain is full name and contact details. We will only retain home address, date of birth, national insurance number, ethnicity, health & disability information, and financial information, if collected directly from you.
  5. Additional details provided to the Mediator during them carrying out their role, will be retained by that Mediator.
  6. All information collected by us or the Mediators we work with is recorded in the strictest confidence. Mediators do not share information with external third parties without your prior consent, unless expressly directed to do so by a court or if we have urgent safeguarding concerns or believe a crime is being committed.

Data Retention and Data Sharing:

  1. If mediation has commenced, your details will be kept securely for two years once the case concludes, with digital copies being retained for a total of six years; if mediation does not commence, your information will only be stored for 12 months after the case is closed. All data is securely and permanently destroyed.
  2. We do not need specific consent to retain data about you as we have a ‘legitimate interest’ under GDPR in processing it.
  3. If a formal complaint made against a Mediator is escalated, then private and confidential notes from the MIAMs and joint meetings might be shared with the Family Mediation Council (FMC), in order for them to investigate and respond in their role as regulator.
  4. We will not contact you for sales or marketing purposes, nor will we pass your details to third party companies for such purposes.
  5. We will not use your data for automated decision-making including profiling.

Your rights

  1. You can ask to see what data we hold about you by making a Subject Access Request. We ask that all such requests are clearly marked “Subject Access Request” and contain a comprehensive list of what personal data you want, including any details, relevant dates, or search criteria that will help to identify what you want; and how you would like to receive the information (eg by email or letter). We reserve the right to charge an admin fee if we have reason to believe your request is manifestly unfounded or excessive. This will be in line with the guidance set out by the Information Commissioner’s Office (ICO) and based on the administrative costs incurred in dealing with the request. We will respond to the request within a calendar month (with limited exceptions as per the ICO’s guidance).
  2. If the data we hold is incorrect or incomplete, you can ask for this to be rectified at any time.
  3. You have the right:
  4. To be informed
  5. To have access to the data

iii. For the data held to be rectified

  1. Of erasure
  2. To restrict processing
  3. To data portability

vii. To object

viii. Not to be subject to automated decision-making including profiling.


We do not collect personal data from our website other than via our “Contact us” form and appointment requests. We may store cookies on your device. These allow us to count the number of visitors and track site usage, and for third party analytics. If you wish to restrict or block the cookies set when visiting our website, you can do this through your browser settings.

Our website contains links to other sites for information purposes only. This policy only applies to our website, and we ask that you check the policies of other sites that you visit. We accept no responsibility for the operation, content or policies of other websites.

Data Processing Complaints

UK Family Mediation Service is part of the Amity Mediation Services Group (Trading as A Mediation Services Limited) is a registered data controller. Its ICO registration number is ZB376258.

If you would like to make a complaint in relation to the way we process your personal information, please contact our DPO Kerry Dover via the contact us form on our website or by email [email protected]

We will endeavour to resolve any issues, however if we are unable to do so to your satisfaction, you can contact the Information Commissioner’s Office (ICO) at, or by telephoning 0303 123 1113.

For more information head to


Google Analytics
  • We use Google Analytics to track visitors on this site.
  • Google Analytics uses cookies to collect this data.
  • In order to be compliant with the new regulatory changes in regard to GDPR, Google has included a data processing amendment.
  • The data we collect will be processed anonymously and the “Data sharing” element has been disabled.
  • We don’t use other Google services in combination with Google Analytics cookies.
Right to Access Data Request & User Data Portability

The Data Subject can place a request to download their data.
After requesting their data, the user will receive a double opt-in confirmation email then the plugin will generate an XML or JSON file, which will be emailed to them for download with an expiration time of 48 hours.

Right to Rectify & Complaint Requests
  • The Data Subject can place a request to rectify data or file a complaint.
    After making their request, the user will receive a double opt-in confirmation email and then add them to the table for admin to handle the request.

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